Shipping policy

All orders are processed within 1–3 working days.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

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SHIPPING TIMES

UK: 2–5 working days  
International: 5–10 working days (depending on location)

Please note that delivery times are estimates and not guaranteed.

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SHIPPING COSTS

Shipping costs are calculated at checkout based on your location.

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CUSTOMS & IMPORT DUTIES

For international orders, customs duties, taxes, and import charges may apply once the shipment reaches your destination country.

These charges are the responsibility of the customer.

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DELAYS

We are not responsible for delays caused by shipping carriers, customs processing, or circumstances outside of our control.

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LOST OR DAMAGED ITEMS

If your order is lost or arrives damaged, please contact us at info@zerostate.uk within 7 days of delivery.

We will work with the shipping provider to resolve the issue where possible.

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INCORRECT ADDRESS

Please ensure your shipping details are correct at checkout.

ZERO STATE is not responsible for orders shipped to incorrect addresses provided by the customer.

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DELIVERY

Risk of loss or damage to products passes to you upon delivery.